CONDOMINIUM MANAGEMENT SERVICES

Your Trusted Property Management Company for Condo Associations

At Larlyn, we use our condo management experience to ensure that owners’ homes and the condominium corporation are well-maintained and operating in accordance with the various provincial acts and the condominium’s declaration, bylaws and rules. As part of our condominium management services, we:

• Outline detailed condominium policies and procedures ensuring from the initial transition of management that appropriate information is gathered including inspection of property for operating efficiency and curb appeal clarifying goals and expectations
• Review service contracts, organize and execute details of the tasks approved by the Condo Board of Directors. This includes landscaping, snow removal, waste disposal, common property repairs, maintenance, janitorial services, security, etc. Our national purchasing power ensures we obtain exceptional prices for goods and services and preferred terms for our clients.
• Provide well-trained, experienced concierge and service staff for building features and amenities
• Set up preventative maintenance programs and provide LIVE emergency services 24 hours a day, 365 days a year for all condo owners to solve problems and keep damage to property and discomfort to residents to a minimum.
• Ensure compliance with the declaration, bylaws and rules and the various provincial Condominium/Strata Act provisions governing how residents occupy, use and maintain their units to avoid conflicts with potential for damage and inequity
• Set up Financial and Administrative Services (see below)
• Hold Owner Communication as high priority (see below)

Condominium Management Built on a Customer-Focused Culture

Our culture of customer-focused teamwork is designed to ensure each corporation’s Property Manager, their assistant, site staff and extensive support services including executives are able to manage the workload required in a condo corporation effectively and efficiently. Our condo property management services do by offering our clients a consistent level of experience and accessibility. With more than one person to call, we are available to the condo corporation when needed. Teams are selected based on the goals and needs of the property and Board of Directors at the onset of the partnership.

Building High-Performing Condominium Corporations

Performance is tracked electronically and personally by our executive condo management team. Successes are rewarded which builds confidence in our staff and gives them the freedom and incentive to develop better solutions. Challenges are addressed before problems occur, which is why we have so many happy clients.

As your community administration and one of the leading condo management companies, Larlyn will provide administrative and financial functions that include:

• recording and enforcing timely collection of maintenance fees of owner accounts including handling NSF charges and arrears notices if required
• processing invoices and remitting payments to vendors for corporation expenses and payroll using our customized purchase order system to ensure fiscal control by providing the ability to monitor spending per management agreement, have senior management review large purchases in process and provide detailed reporting
• preparing, reviewing and providing financial statements and information with training and direction on how to read documents so they are useful tools for Boards of Directors
• arranging annual audits and providing required financial reporting and support documents
• preparing the annual budget for approval
• negotiating insurance with greater coverage, lower deductibles and premiums and minimal hassles when handling claims
• managing the investment of Reserve Funds
• managing the operating funds bank account
• maintaining the documents of the Corporation and providing to owners
• providing data integrity by backing up all corporation records

Reserve Fund Studies

To complete a Reserve Fund Study, Larlyn facilitates a review of the property by professionals approved by the provincial Condominium/Strata Act. During this study a visual review of the complex is conducted, a review of recent repairs and replacements and reports are obtained from contractors. Based on the site conditions observed and the reports obtained, the expected remaining life is determined and replacement costs are estimated.

National Reserve Fund Investment Programs

Larlyn is proud to offer rare and unique National Reserve Fund Investment programs where condo owners’ contributions can be invested to earn high rates of return while maintaining liquidity at the same time.

Open, two-way discussions about issues that will arise surrounding the property’s maintenance and operation prepare the Property Manager and Board of Directors to identify and prioritize actions required to resolve them during the planning and budgeting processes.

This technology solution provides access to information like:

• Corporation documents
• Contracts and financial statements
• Meeting agendas
• Reports
• Minutes
• Maintenance schedules
• Training material
• Condominium related articles
• Management team contact information and more.

Community websites are also available that are designed to link management, building staff and residents to enhance and simplify the community’s lifestyle. Whether this is something that would benefit your Board of Directors will depend on the needs and preferences of the client.

A Dedicated Client Relationship Department to Build Community

The condo property management staff at Larlyn attends Board of Directors’ meetings and Annual General Meetings, conducts routine property inspections and maintenance/repair inspections, complete with reports and recommendations. We follow up on all owners’ and residents’ requests and issues and keep them up to date and advised of the operations of the property. Our Sunset Policy pledges we will do everything we can to return communication within two business days, even if we can only offer a status report.

Your Client-Focused Condominium Management Provider

If we are able to clarify what is needed and expected, we are able to meet those demands efficiently with a higher level of satisfaction. Our unique Client Relationship Department, dedicated to proactive customer satisfaction, collects feedback from customers to ensure we are meeting expectations and continuing to surpass them.

Ongoing Training for the Board of Directors

We offer extensive client learning and training programs like seminars and workshops for Boards of Directors, online webinars, e-books and blogs. A goal of leadership is to build confidence and confidence comes with eliminating doubt. By offering industry training to our clients, their confidence in themselves and us grows, resulting in a more balanced relationship.